Policies

COMMUNICATION

Due to the nature of mobile grooming, answering phone calls can be difficult. Between driving, actively grooming or talking with clients, there are little opportunities to take calls. Email and text messaging are the best forms of reaching us. We can sometimes get to texts and emails throughout the day, but we try to answer all messages by the end of each business day.  info@mobilespaw.com

BUSINESS HOURS

The Spaw is open Tuesday through Saturday from 8:00am – 5:00pm.

APPOINTMENT AVAILABILITY

The Spaw is a mobile grooming service. The Spaw does not schedule same day appointments. Appointments are grouped based on location and frequency of grooming.

PAYMENT

The Spaw accepts all major credit cards, personal checks and cash. Payment is due at the end of the grooming service. We charge an hourly rate of $76, with a minimum charge of 1 hour per pet. We charge $25 for returned checks.

CANCELLATIONS

Being mobile, The Spaw may have to cancel appointments within 24 hours due to equipment failures, weather and illness. We understand that you may have to cancel due to unforeseen circumstances. Our cancellation policy states: The first cancellation within 24 hours is at no charge, the second cancellation within 24 hours is a charge of 50% of the groom fee for my pet(s), and the third cancellation within 24 hours is a charge of the full grooming fee for my pet(s) plus a pre-payment in full for all future bookings.

LARGE DOGS

The Spaw has a weight limit of 75 pounds.

The Spaw is equipped to groom large breeds, we have a table that lowers to about 14″ and steps that enter the van. However, large dogs in particular must be tolerant of the grooming process and able to enter the van on their own. A large dog that is not tolerant and cooperative of the grooming process can cause great harm to themselves and to the groomer.

BEHAVIORAL/TEMPERAMENT ISSUES

It is your responsibility as a pet owner and client to provide a well behaved, socialized pet to be groomed. For your pet’s and the groomer’s safety, please disclose any information about your pet’s temperament or any recent behavioral changes prior to each grooming appointment. For any reason during the grooming session the groomer feels there is a risk of injury to the pet or themselves they will end the grooming session. Charges will be prorated and you as a client and pet owner are responsible for any medical fees and/or damages to our equipment that are caused by your pet(s). If your pet is known to bite for isolated grooming procedures (example: nail trimming) let the groomer know prior to each session. This reduces the risk of injury.

SEDATIVES

The Spaw will not give your pet any medication including sedatives. The Spaw does not recommend using sedatives prior to grooming unless it is the last resort, and only under veterinary supervision. We ask that we are allowed to attempt the groom without the use of sedatives for at least one session. Most pets do very well in the quiet setting of a mobile grooming van and their previous grooming anxiety resolves itself. We understand that there are rare cases where sedatives are necessary due to aggression for the safe completion of the grooming process, and this is best done under the supervision of your veterinarian.

SENIOR AND SPECIAL NEEDS PETS

The Spaw will handle all pets with care and will only perform services to pets that can tolerate being groomed. Senior and special needs pets will be groomed for their comfort. The Spaw will never perform a service that may potentially injure, complicate a health condition, or cause discomfort to a pet. This sometimes means not all services will be performed, for example: de-matting, nail trimming or blow drying. It is the client’s responsibility to inform the The Spaw prior to each grooming session any chronic health conditions (examples: collapsing trachea, enlarged heart, heart murmur, kidney failure, diabetes, thyroid disease, etc.). This is for the safety of your pet. We can monitor stress levels easier if we have knowledge of your pet’s health conditions.

PET ILLNESS

If your pet is displaying ANY symptoms of a communicable illness (coughing, diarrhea, fever) prior to appointment, we ask that you reschedule your grooming appointment and seek veterinary care. If The Spaw notices any of these symptoms at the time of arrival, we will cancel the appointment. This is a courtesy to other pets in our care as well as yours (pets do not want to be groomed if they feel ill).

SANITATION

The Spaw sanitizes and disinfects the salon between each pet being groomed. The Spaw uses a veterinary disinfectant designed to be safe for use around pets and effectively disinfect diseases like Bordatella (Kennel Cough), Parvovirus and Influenza.

ANAL GLAND EXPRESSION

The Spaw feels that this is a veterinary procedure. Healthy pets should be able to “self-drain” their anal glands, if they cannot do this on their own there may be an underlying health condition. Anal gland sacs are delicate and can be bruised or ruptured easily by performing this procedure incorrectly. If your pet has a condition that requires frequent anal gland expression, this is best performed and monitored by your veterinarian.